Frequently Asked Questions

You are able to purchase straight from the online store for all ready to wear items that are in stock. If an item is out of stock we will do our best to update the website to reflect this. If you wish to order a bespoke commission or jewellery redesign this can be done through our Design Consultation appointments, bookable via emailing claire@clairegraingerjewellery.com

If you have purchased from our ready to wear collection and your item has not been posted we will be able to modify your order upon special request. However if your item is a bespoke commission or a jewellery redesign then this can not be modified or cancelled after the design has been signed off and put into production.

Yes, as items are shipped using Royal Mail Special Delivery 1st Class and Signed For service you will be able to track your order. Tracking details are provided upon request.

We are currently using PayPayl for all payments. You will be able to use your chosen payment method - bank, debit or credit card through this platform. You also have the flexibility to pay for your item using the PayPal Buy Now Pay Later Service, allowing you to pay in 4 installments (subject to their approval). This is an agreement between you and PayPal.

Claire Grainger Jewellery is not currently registered for VAT, which means that the items listed on our website or bespoke commission and jewellery redesigns are not subject to tax.

Yes, Gift Cards can be arranged upon request. Please email claire@clairegrainerjewellery.com with your requirements.

All our items will be sent Royal Mail Special Delivery which is tracked First Class and Signed For.

Yes, international shipping (Outside of the UK Mainland) can be offered. Prices will vary by the overall weight and destination. We will inform you of the cost after checkout. A separate postage payment will be requested before the items can be shipped. Please also note that your item may be subject to import duties or tariffs, on top of the standard Shipping & Delivery, which is the customer's responsibility and not payable by Claire Grainger Jewellery.

We hope that all of our customers are happy with the items they have purchased, however, the UK law states that you have a 14-day ‘cooling-off period’ when you buy something you haven’t seen in person (unless it’s bespoke or made to measure/personalised/custom made). We asked that you contact us first if you wish to return an item you have purchased via email claire@clairegraingerjewellery.com within 14 days or purchase to advise us of your wish to return the item. Provided the goods are unused, in their original packaging and you have proof of postage of when you returned them, we will refund the item in full. You are subject to cover the costs of the postage and packing to return the item for a refund. We will only accept items returned by Royal Mail Special Delivery 1st Class and Signed For. Once we have confirmed that we have received the package a refund will be made. We cannot be held liable for any package that is not received where no proof of posting was obtained. The cost and safe return of the goods is the responsibility of the customer. All personalised/made-to-order/made-to-size products are non-returnable and non-refundable, however, they can be resized at an additional cost. In this case, items must be returned in perfect condition as when they were received (along with proof of posting). All sale items are non-returnable and non-refundable. We reserve the right to refuse returns or to charge you our fees and expenses if the product has been worn. For hygiene reasons, we can not accept returns for earrings.

We may be able to offer an exchange for ready to wear items purchased from our online store. However this is subject to special request. All personalised/made to order/made to size products are non-returnable and non-refundable, however, they can be resized at an additional cost. In this case items must be returned in perfect condition as when they were received (along with proof of posting).

Yes, you will be liable to cover the cost of returning the items for refund to us. When you contact us within the 14 day cooling off period to advise us you wish to return your item, we will confirm that items should be posted in their original packaging or packaging of the same quality, and that all items should be returned by Royal Mail Special Delivery 1st Class and Signed For service, and proof of purchase must be provided. The cost of the postage for return shipping fees will be subject to the items weight and value.

The accurate way to measure your ring size is using a metal ring sizer. If it's is not possible to measure your ring size then cheap ring sizers are available from Amazon. These can stretch and are not as accurrate as a metal ring sizer. Please remember that fingers wil measure slighly different depending on if your hands are hot or cold. Measure your ring size when your hands are warm, near the end of the day and measure the ring 3 - 4 times to prevent inaccuracies. If your knuckle is larger than the base of your finger, record both measurements, consider ordering a ring size in between the two sizes, but not so loose that you risk the ring slipping off. Please note if a ring requires resizing there is an additional cost. If you're in any doubt please do email me for further advice. Clairegraingerjewellery.com

Yes, absolutely! All bespoke commissions and jewellery redesigns are unique so you can include any customisation or personalisation at the design stage. For ready to wear items please contact us to discuss personalisation or customisation further, we will advise what is possible and what additional costs will be incurred.

We prioritise the safety and comfort of our customers, which is why all our products can be designed with hypoallergenic materials. We carefully select high-quality materials that are less likely to cause allergic reactions, making them suitable for individuals with sensitive skin or allergies. However, it's essential to note that everyone's skin is unique, and reactions can vary from person to person. So please contact us to discuss further and we will advise.

We use recycled silver and gold, semi-precious and precious gemstones to create all kinds of wonderful wearable and fine jewellery.

Ensuring the authenticity and quality of our gemstones is of utmost importance to us. Here's how we maintain transparency and integrity in our jewellery offerings: Gemstone Authenticity: Certified Sources: We source our gemstones from reputable and certified suppliers who adhere to ethical and sustainable practices. Each gemstone undergoes a rigorous evaluation process to verify its authenticity, quality, and origin. Gemological Testing: To validate the authenticity of our gemstones, we collaborate with certified gemologists who conduct thorough examinations and tests using advanced equipment and techniques. This ensures that you receive genuine gemstones that meet our stringent quality standards. Documentation: For certain high-value gemstones, we provide certificates of authenticity from recognised gemological laboratories. These certificates detail the gemstone's characteristics, including its type, carat weight, cut, clarity, and colour, offering you peace of mind and assurance of its genuine nature. Hallmarking: Legal Compliance: We adhere to local and international regulations concerning hallmarking and quality assurance. Our jewellery undergoes hallmarking by authorised agencies to certify its purity, metal content, and quality. Stamped Markings: Each piece of jewellery is stamped with appropriate hallmarks, indicating its metal purity and authenticity. These markings serve as a testament to the quality and value of our products, ensuring you receive genuine and durable jewellery. We are committed to providing you with jewellery that not only captivates with its beauty but also stands the test of time in terms of quality, authenticity, and value. If you have any specific questions or require additional information about the authenticity or hallmarking of our products, please feel free to contact us.

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Cleaning your jewellery doesn't have to be complicated! Here are some simple steps to help you maintain its shine and beauty: 1. Gentle Cleaning Solutions Use a mild dishwashing liquid or jewellery cleaner specifically formulated for your type of metal or gemstone. Avoid harsh chemicals, as they can damage delicate materials. 2. Soft Cloth or Brush Gently scrub your jewellery with a soft-bristled toothbrush or cloth to remove dirt, oils, and residues. Be cautious when cleaning intricate designs or settings to avoid loosening any stones or components. 3. Rinse Thoroughly After cleaning, rinse your jewellery under lukewarm water to remove any soap or cleaner residue. Make sure to rinse it thoroughly to prevent buildup and maintain its lustre. 4. Pat Dry Use a soft, lint-free cloth to pat your jewellery dry. Avoid using tissues or paper towels, as they can scratch the metal or gemstones. Allow your jewellery to air dry completely before storing it. 5. Store Properly Store your clean and dry jewellery in a cool, dry place away from direct sunlight. Consider using a jewellery box with compartments or individual pouches to prevent scratching and tangling. Additional Tips: Avoid Exposure: Keep your jewellery away from harsh chemicals, perfumes, lotions, and household cleaners to prevent discolouration and damage. Regular Inspection: Periodically inspect your jewellery for loose stones, clasps, or any signs of wear and tear. If you notice any issues, consult a professional jeweller for repair. Professional Cleaning: For heirloom pieces or intricate designs, consider having your jewellery professionally cleaned and inspected once a year to ensure its longevity and beauty. By following these simple care tips, you can keep your jewellery looking as radiant and stunning as the day you bought it. Remember, proper maintenance not only preserves its beauty but also its sentimental value.

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Please see our returns policy. On occassions it may be possible to resize an item but there is an additional cost for this service. If for any reason the have received an item of Jewellery from me and you are not happy please contact me via email with 14 days of receiving your items. The item needs to be returned to me unworn, and in its orginal packaging, via the same method of shipping, Royal Mail special delivery, please obtain and keep poof of posting. Please email me prior to posting and within 14 days of delivery. No returns are accpted without prior authorisation.

Yes absolutely, this is one of our specialisms. We understand that every individual is unique, and your jewellery should reflect your distinct personality and taste. ​ Our bespoke service allows you to work directly with me to create a piece of handmade jewellery that is exclusively yours. Whether you have a specific design in mind or need guidance to bring your vision to life, we are here and dedicated to crafting exquisite pieces tailored to your preferences. ​ From selecting the finest materials to incorporating intricate details and personalised touches, we strive to exceed your expectations and create a jewellery masterpiece that resonates with your style and sentiments. Whether it's a special occasion, a meaningful gift, or a treat for yourself, our bespoke commissions offer a timeless and personal way to cherish precious moments and milestones.

Please refer to our page with the 4 steps to the process for Bespoke Commissions

All personalised/ made-to-order/ made-to-size products are non-returnable and non-refundable, however, they can be resized at an additional cost. In this case, items must be returned in perfect condition as when they were received (along with proof of posting).

Yes we can include a branded postcard with a handwritten message. Please contact us at claire@clairegraingerjewellery.com with the message you wish to include in advance of checkout.

All items are dispatched to you in our branded velvet pouches, with the items carefully wrapped in layers of tissue paper. We can offer additional bespoke gift wrapping if required, please contact us for this special request.

We will include a purchase receipt in your delivery however if you wish for us to remove the pricing for a gift recipient please let us know in advance of check out.

There are lots of ways you can contact us on our Contact Page. We have a form, you can email us at claire@clairegraingerjewellery.com or call or message us if your query is more urgent on 07710 116672. We aim to respond to all queries within 24 hours.

We aim to respond withing 24 hours. We will let you know if we are away for extended periods of time .

We are a small business, very small in fact as it's just me Claire Grainger. My work hours vary, and when I am working on designs I am not answering customer queries as I like to dedicate my design time. I will however aim to respond to your queries withing 24 hours but there may be extended periods when I am on holiday and can not respond. However, I will put a banner on my website homepage to notify you of this.

Yes, we will protect your personal information and keep it secure as per the terms of our Privacy Policy found here on our website.

We take great care of your personal data, please refer to our Privacy Policy and Cookies Policy for more information.

All payments are made using the PayPal platform, we will not have visibility of your bank, debit or card payment details. If in the unlikely event that a refund is required, you will be asked to provide your payment details so we can process the refund, if you do not wish to be refunded through PayPal.