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Cookies Policy Scope of This Policy Claire Grainger (we or us or our) uses cookies when you visit our website, www.clairegraingerjewellery.com , (the Website) to help customise the Website and improve your experience using the Website. ​ This Policy applies between you, the user of this Website, and us, Claire Grainger, the owner and provider of this Website. ​ When you visit the Website, and before your Website places cookies on your computer, you will be presented with a message bar requesting your consent to set those cookies. By giving your consent to the placing of cookies, you are enabling us to provide a better experience and service. You may, if you wish, deny consent to the placing of these cookies; however, certain features of the Website may not function fully or as intended. ​ This Cookie Policy should be read alongside, and in addition to, our Privacy Policy, which can be found at: www.clairegraingerjewellery.com . ​ What Are Cookies? A cookie is a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. ​ This Website may place and access certain cookies on your computer. We use these cookies to improve your experience of using the Website and to improve our range of products. ​ Cookies do not usually contain any information that personally identifies you, as the Website user. However, personal information that we store about you may be linked to the information obtained from and stored in cookies. For more information on how such personal information is handled and stored, refer to our Privacy Policy which is available online at: www.clairegraingerjewellery.com . ​ Types of Cookies This Website uses the following cookies: ​ Strictly necessary cookies These are cookies that are required for the operation of the Website. They include, for example, cookies that enable you to log into secure areas of the Website, use a shopping cart or make use of e-billing services. ​ Analytical/performance cookies These cookies allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily. ​ Functionality cookies These are used to recognise you when you return to our Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). By using the Website, you agree to our placement of functionality cookies. ​ You can find a list of the cookies that we use in the Cookie Schedule. ​ We have carefully chosen these cookies and have taken steps to ensure that your privacy is protected and respected at all times. ​ How To Control Your Cookies You can choose to enable or disable cookies in your internet browser. By default, most internet browsers accept cookies but this can be changed. For further details, please see the help menu in your internet browser. ​ You can switch off cookies at any time, however, you may lose information that enables you to access the Website more quickly and efficiently. ​ It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings. ​ For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer. ​ Changes To This Policy Claire Grainger reserves the right to change this Cookie Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the Cookie Policy on your first use of the Website following the alterations. ​ Contact Details The Website is owned by Claire Grainger of 12 Wentworth Drive, Cliffe Woods Rochester, ME3 8UL, England. You may contact us: by email at claire@clairegraingerjewellery.com . ​ Attribution - This Cookie Policy was created using a document from Rocket Lawyer (https://www.rocketlawyer.com/gb/en). This Policy was created on 29 November 2023. Cookie Schedule Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know. Cookies that we use on the Website Strictly Necessary Cookies - We use this cookie to maintain your session when you are using our website. Functionality Cookies - We use this cookie to identify your computer and analyse traffic patterns on our website. Analytical/Performance Cookies - We use this cookie to help us analyse how users use the website.​ Shop Now

Bespoke Commissions We understand that every individual is unique, and your jewellery should reflect your distinct personality and taste. ​ Our bespoke service allows you to work directly with me to create a piece of handmade jewellery that is exclusively yours. Whether you have a specific design in mind or need guidance to bring your vision to life, we are here and dedicated to crafting exquisite pieces tailored to your preferences. ​ From selecting the finest materials to incorporating intricate details and personalised touches, we strive to exceed your expectations and create a jewellery masterpiece that resonates with your style and sentiments. Whether it's a special occasion, a meaningful gift, or a treat for yourself, our bespoke commissions offer a timeless and personal way to cherish precious moments and milestones. Experience the art of bespoke jewellery design, where your imagination inspires our creation. Get in touch with us today to begin your journey towards owning a unique piece of handmade jewellery that reflects your individuality and elegance. How it works Step 1 ​ Book an in-pers on Bespoke Commission C onsultation* and bring along your ideas. Step 3 Following our agreement you will receive a written quot ation and an estimated time for the design (s) to be made. Step 2 At the appointment we will experiment with ideas until we reach an agreement on a contemporary design that fits your brief. Step 4 A 50% deposit will be required on signing of the agreement when the order is place d with the 50% balance due on completion. *There is a charge of £50 for this service, which is deducted from the final cost should you wish to proceed. Book your Bespoke Commission Consultation here Book Now Kind words from clients Taking the stones from a ring that belonged to Tracey's mum and a Lapis Lazuli that was a present from Tracy's father we designed a setting that incorporated stones from both pieces. '' loving the redesign it looks amazing Thank You" Tracey Chambers

Shipping & Returns Shipping Policy Postage and packaging are free to UK customers. ​ Small items from the online store will be dispatched as soon as possible, usually within 2-10 working days after checkout. All our items will be sent Royal Mail Special Delivery, 1st Class and Signed For which is tracked. International shipping prices will vary in accordance with the overall weight and destination. We will inform you of the cost before shipping. Please message us after checkout. ​ Please see our FAQ page for more information. Return & Exchange Policy We hope that all of our customers are happy with the items they have purchased, however, the UK law states that you have a 14-day ‘cooling-off period’ when you buy something you haven’t seen in person (unless it’s bespoke or made to measure /personalised/custom made). We asked that you contact us first if you wish to return an item you have purchased via email at claire@clairegraingerjewellery.com within 14 days or purchase to advise us of your wish to return the item. Provided the goods are unused, in their original packaging and you have proof of postage of when you returned them, we will refund the item in full. You are subject to cover the costs of the postage and packing to return the item for a refund and we will only accept items sent Royal Mail Special Delivery 1st Class and Signed For. A refund will be made once we have confirmed that we have received the package. We cannot be held liable for any package not received where no proof of posting was obtained. The cost and safe return of the goods is the customer's responsibility. All personalised/ made-to-order/ made-to-size products are non-returnable and non-refundable, however, they can be resized at an additional cost. In this case, items must be returned in perfect condition as when they were received (along with proof of posting). All sale items are non-returnable and non-refundable. We reserve the right to refuse returns or to charge you our fees and expenses if the product has been worn. For hygiene reasons, we would ask you to refrain from trying on jewellery for pierced ears if you are to return them. ​ Please see our FAQ page for more information.