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Jewellery Redesign Do you have old jewellery sitting in a drawer collecting dust has it lost its lustre? You may have inherited precious pieces, did you know I may be able to design your jewellery and bring it back to life? Gather your pieces don't worry if they're broken or the stones are dull and lost their sparkle as I can redesign your sterling silver, gold and gemstones too! How it works Step 1 Book an in-person J ew ellery Redesign Consultation* and bring along your old jewellery, and your ideas. Step 3 Following our agreement you will receive a written quot ation and an estimated time for the design (s) to be made. Step 2 At the appointment we will experiment with ideas until we reach an agreement on a contemporary new design. Step 4 A 50% deposit will be required on signing of the agreement when the order is place d with the 50% balance due on completion. *There is a charge of £50 for this service, which is deducted from the final cost should you wish to proceed. Book your Jewellery Redesign Consultation here Book now Kind words from clients Thank you so much Claire, we both love our bracelets and Jane can't wait to see hers in the flesh. Such a special memory of an amazing mum. Sarah Plummer

Privacy Policy This Privacy Policy applies between you, the User of this Website, and  Claire Grainger trading as Claire Grainger Jewellery, the owner and provider of this Website. Claire Grainger trading as Claire Grainger Jewellery  takes the privacy of your information very seriously. This Privacy Policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.   This Privacy Policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at: www.clairegraingerjewellery.com .   Please read this Privacy Policy carefully. Definitions and Interpretation In this Privacy Policy, the following definitions are used: Data Collectively all information that you submit to Claire Grainger trading as Claire Grainger Jewellery  via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws; Cookies A small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the Cookies Policy . Data Protection Laws Any applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implementing and supplementary laws, regulations and secondary legislation; GDPR The UK General Data Protection Regulation; Claire Grainger trading as Claire Grainger Jewellery We  or us Claire Grainger trading as Claire Grainger Jewellery  of 12 Wentworth Drive, Cliffe Woods Rochester, Kent, ME3 8UL;   UK and EU Cookie Law the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 and the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2018; User or you any third party that accesses the Website and is not either (i) employed by Claire Grainger trading as Claire Grainger Jewellery  and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Claire Grainger trading as Claire Grainger Jewellery  and accessing the Website in connection with the provision of such services; and Website the website that you are currently using, www.clairegraingerjewellery.com , and any sub-domains of this site unless expressly excluded by their own terms and conditions. In this Privacy Policy, unless the context requires a different interpretation: the singular includes the plural and vice versa; references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this Privacy Policy; a reference to a person includes firms, companies, government entities, trusts and partnerships; "including" is understood to mean "including without limitation"; reference to any statutory provision including any modification or amendment of it; the headings and sub-headings do not form part of this Privacy Policy. Scope of this Privacy Policy This Privacy Policy applies only to the actions of Claire Grainger trading as Claire Grainger Jewellery  and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites. For purposes of the applicable Data Protection Laws, Claire Grainger trading as Claire Grainger Jewellery  is the "data controller". This means that Claire Grainger trading as Claire Grainger Jewellery  determines the purposes for which, and the manner in which, your Data is processed. Data Collected We may collect the following Data, which includes personal Data, from you: name; contact Information such as email addresses and telephone numbers; financial information such as credit/debit card numbers; in each case, in accordance with this Privacy Policy. How We Collect Data We collect Data in the following ways: data is given to us by you; and data is collected automatically. Data That is Given to Us by You Claire Grainger trading as Claire Grainger Jewellery  will collect your Data in a number of ways, for example: when you contact us through the Website, by telephone, post, e-mail or through any other means; when you make payments to us, through this Website or otherwise; when you elect to receive marketing communications from us; when you use our services; in each case, in accordance with this Privacy Policy. Data That is Collected Automatically To the extent that you access the Website, we will collect your Data automatically, for example: we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content. W e will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the Cookies Policy . Our Use of Data Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons: internal record keeping; transmission by email of marketing materials that may be of interest to you; in each case, in accordance with this Privacy Policy. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below). For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an opt-in or soft-opt-in: soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under "soft opt-in" consent, we will take your consent as given unless you opt out. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we'll provide. if you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed "Your rights" below. Keeping Data Secure We will use technical and organisational measures to safeguard your Data, for example: access to your account is controlled by a password and a user name that is unique to you. we store your Data on secure servers. payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: claire@clairegraingerjewellery.com . If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org . Get Safe Online is supported by HM Government and leading businesses. Data Retention Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this Privacy Policy or until you request that the Data be deleted. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes. Your Rights You have the following rights in relation to your Data: Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete. Right to erase - the right to request that we delete or remove your Data from our systems. Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it. Right to data portability - the right to request that we move, copy or transfer your Data. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: claire@clairegraingerjewellery.com . If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/ . It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it. Links to Other Websites This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This Privacy Policy does not extend to your use of such websites. You are advised to read the Privacy Policy or statements of other websites prior to using them. Changes of Business Ownership and Control Claire Grainger trading as Claire Grainger Jewe llery  may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Claire Grainger trading as Claire Grainger Jewellery. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the Data for the purposes for which it was originally supplied to us. We may also disclose Data to a prospective purchaser of our business or any part of it. In the above instances, we will take steps with the aim of ensuring your privacy is protected. General You may not transfer any of your rights under this Privacy Policy to any other person. We may transfer our rights under this Privacy Policy where we reasonably believe your rights will not be affected. If any court or competent authority finds that any provision of this Privacy Policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Privacy Policy will not be affected. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts. Changes to This Privacy Policy Claire Grainger trading as Claire Grainger Jewellery  reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the Privacy Policy on your first use of the Website following the alterations.         You may contact Claire Grainger trading as Claire Grainger Jewellery  by email at claire@clairegraingerjewellery.com . Attribution - This Privacy Policy was created using a document from Rocket Lawyer  (https://www.rocketlawyer.com/gb/en). This Privacy Policy was created on 29 November 2023.   Shop Now

Frequently Asked Questions Here you can find answers to all the frequently asked questions, you also have access to all of our policies Shipping & Returns | Terms & Conditions | Privacy Policy | Cookies Policy How do I place an order? You are able to purchase straight from the online store for all ready to wear items that are in stock. If an item is out of stock we will do our best to update the website to reflect this. If you wish to order a bespoke commission or jewellery redesign this can be done through our Design Consultation appointments, bookable via emailing claire@clairegraingerjewellery.com Can I modify or cancel my order after it's placed? If you have purchased from our ready to wear collection and your item has not been posted we will be able to modify your order upon special request. However if your item is a bespoke commission or a jewellery redesign then this can not be modified or cancelled after the design has been signed off and put into production. Is it possible to track my order? Yes, as items are shipped using Royal Mail Special Delivery 1st Class and Signed For service you will be able to track your order. Tracking details are provided upon request. What payment methods do you accept? We are currently using PayPayl for all payments. You will be able to use your chosen payment method - bank, debit or credit card through this platform. You also have the flexibility to pay for your item using the PayPal Buy Now Pay Later Service, allowing you to pay in 4 installments (subject to their approval). This is an agreement between you and PayPal. Are prices inclusive of taxes? Claire Grainger Jewellery is not currently registered for VAT, which means that the items listed on our website or bespoke commission and jewellery redesigns are not subject to tax. Do you offer gift cards? Yes, Gift Cards can be arranged upon request. Please email claire@clairegrainerjewellery.com with your requirements. What are the shipping options available? All our items will be sent Royal Mail Special Delivery which is tracked First Class and Signed For. Do you offer international shipping? Yes, international shipping (Outside of the UK Mainland) can be offered. Prices will vary by the overall weight and destination. We will inform you of the cost after checkout. A separate postage payment will be requested before the items can be shipped. Please also note that your item may be subject to import duties or tariffs, on top of the standard Shipping & Delivery, which is the customer's responsibility and not payable by Claire Grainger Jewellery. What is your return policy? We hope that all of our customers are happy with the items they have purchased, however, the UK law states that you have a 14-day ‘cooling-off period’ when you buy something you haven’t seen in person (unless it’s bespoke or made to measure/personalised/custom made). We asked that you contact us first if you wish to return an item you have purchased via email claire@clairegraingerjewellery.com within 14 days or purchase to advise us of your wish to return the item. Provided the goods are unused, in their original packaging and you have proof of postage of when you returned them, we will refund the item in full. You are subject to cover the costs of the postage and packing to return the item for a refund. We will only accept items returned by Royal Mail Special Delivery 1st Class and Signed For. Once we have confirmed that we have received the package a refund will be made. We cannot be held liable for any package that is not received where no proof of posting was obtained. The cost and safe return of the goods is the responsibility of the customer. All personalised/made-to-order/made-to-size products are non-returnable and non-refundable, however, they can be resized at an additional cost. In this case, items must be returned in perfect condition as when they were received (along with proof of posting). All sale items are non-returnable and non-refundable. We reserve the right to refuse returns or to charge you our fees and expenses if the product has been worn. For hygiene reasons, we can not accept returns for earrings. Can I exchange an item? We may be able to offer an exchange for ready to wear items purchased from our online store. However this is subject to special request. All personalised/made to order/made to size products are non-returnable and non-refundable, however, they can be resized at an additional cost. In this case items must be returned in perfect condition as when they were received (along with proof of posting). Are there any return shipping fees? Yes, you will be liable to cover the cost of returning the items for refund to us. When you contact us within the 14 day cooling off period to advise us you wish to return your item, we will confirm that items should be posted in their original packaging or packaging of the same quality, and that all items should be returned by Royal Mail Special Delivery 1st Class and Signed For service, and proof of purchase must be provided. The cost of the postage for return shipping fees will be subject to the items weight and value. How do I know my ring size or jewellery measurements? The accurate way to measure your ring size is using a metal ring sizer. If it's is not possible to measure your ring size then cheap ring sizers are available from Amazon. These can stretch and are not as accurrate as a metal ring sizer. Please remember that fingers wil measure slighly different depending on if your hands are hot or cold. Measure your ring size when your hands are warm, near the end of the day and measure the ring 3 - 4 times to prevent inaccuracies. If your knuckle is larger than the base of your finger, record both measurements, consider ordering a ring size in between the two sizes, but not so loose that you risk the ring slipping off. Please note if a ring requires resizing there is an additional cost. If you're in any doubt please do email me for further advice. Clairegraingerjewellery.com Can I customise or personalise jewellery items? Yes, absolutely! All bespoke commissions and jewellery redesigns are unique so you can include any customisation or personalisation at the design stage. For ready to wear items please contact us to discuss personalisation or customisation further, we will advise what is possible and what additional costs will be incurred. Are your products hypoallergenic? We prioritise the safety and comfort of our customers, which is why all our products can be designed with hypoallergenic materials. We carefully select high-quality materials that are less likely to cause allergic reactions, making them suitable for individuals with sensitive skin or allergies. However, it's essential to note that everyone's skin is unique, and reactions can vary from person to person. So please contact us to discuss further and we will advise. What materials are used in your jewellery? We use recycled silver and gold, semi-precious and precious gemstones to create all kinds of wonderful wearable and fine jewellery. Do you provide information on hallmarking and gemstone authenticity? Ensuring the authenticity and quality of our gemstones is of utmost importance to us. Here's how we maintain transparency and integrity in our jewellery offerings: Gemstone Authenticity: Certified Sources: We source our gemstones from reputable and certified suppliers who adhere to ethical and sustainable practices. Each gemstone undergoes a rigorous evaluation process to verify its authenticity, quality, and origin. Gemological Testing: To validate the authenticity of our gemstones, we collaborate with certified gemologists who conduct thorough examinations and tests using advanced equipment and techniques. This ensures that you receive genuine gemstones that meet our stringent quality standards. Documentation: For certain high-value gemstones, we provide certificates of authenticity from recognised gemological laboratories. These certificates detail the gemstone's characteristics, including its type, carat weight, cut, clarity, and colour, offering you peace of mind and assurance of its genuine nature. Hallmarking: Legal Compliance: We adhere to local and international regulations concerning hallmarking and quality assurance. Our jewellery undergoes hallmarking by authorised agencies to certify its purity, metal content, and quality. Stamped Markings: Each piece of jewellery is stamped with appropriate hallmarks, indicating its metal purity and authenticity. These markings serve as a testament to the quality and value of our products, ensuring you receive genuine and durable jewellery. We are committed to providing you with jewellery that not only captivates with its beauty but also stands the test of time in terms of quality, authenticity, and value. If you have any specific questions or require additional information about the authenticity or hallmarking of our products, please feel free to contact us. Are there warranty options for jewellery? x How do I care for and clean my jewellery? Cleaning your jewellery doesn't have to be complicated! Here are some simple steps to help you maintain its shine and beauty: 1. Gentle Cleaning Solutions Use a mild dishwashing liquid or jewellery cleaner specifically formulated for your type of metal or gemstone. Avoid harsh chemicals, as they can damage delicate materials. 2. Soft Cloth or Brush Gently scrub your jewellery with a soft-bristled toothbrush or cloth to remove dirt, oils, and residues. Be cautious when cleaning intricate designs or settings to avoid loosening any stones or components. 3. Rinse Thoroughly After cleaning, rinse your jewellery under lukewarm water to remove any soap or cleaner residue. Make sure to rinse it thoroughly to prevent buildup and maintain its lustre. 4. Pat Dry Use a soft, lint-free cloth to pat your jewellery dry. Avoid using tissues or paper towels, as they can scratch the metal or gemstones. Allow your jewellery to air dry completely before storing it. 5. Store Properly Store your clean and dry jewellery in a cool, dry place away from direct sunlight. Consider using a jewellery box with compartments or individual pouches to prevent scratching and tangling. Additional Tips: Avoid Exposure: Keep your jewellery away from harsh chemicals, perfumes, lotions, and household cleaners to prevent discolouration and damage. Regular Inspection: Periodically inspect your jewellery for loose stones, clasps, or any signs of wear and tear. If you notice any issues, consult a professional jeweller for repair. Professional Cleaning: For heirloom pieces or intricate designs, consider having your jewellery professionally cleaned and inspected once a year to ensure its longevity and beauty. By following these simple care tips, you can keep your jewellery looking as radiant and stunning as the day you bought it. Remember, proper maintenance not only preserves its beauty but also its sentimental value. How can I determine my ring size? x Do you offer resizing services? x What if the jewellery doesn't fit? Please see our returns policy. On occassions it may be possible to resize an item but there is an additional cost for this service. If for any reason the have received an item of Jewellery from me and you are not happy please contact me via email with 14 days of receiving your items. The item needs to be returned to me unworn, and in its orginal packaging, via the same method of shipping, Royal Mail special delivery, please obtain and keep poof of posting. Please email me prior to posting and within 14 days of delivery. No returns are accpted without prior authorisation. Do you accept custom jewellery orders? Yes absolutely, this is one of our specialisms. We understand that every individual is unique, and your jewellery should reflect your distinct personality and taste. Our bespoke service allows you to work directly with me to create a piece of handmade jewellery that is exclusively yours. Whether you have a specific design in mind or need guidance to bring your vision to life, we are here and dedicated to crafting exquisite pieces tailored to your preferences. From selecting the finest materials to incorporating intricate details and personalised touches, we strive to exceed your expectations and create a jewellery masterpiece that resonates with your style and sentiments. Whether it's a special occasion, a meaningful gift, or a treat for yourself, our bespoke commissions offer a timeless and personal way to cherish precious moments and milestones. What is the process for creating custom pieces? Please refer to our page with the 4 steps to the process for Bespoke Commissions Are custom orders returnable? All personalised/ made-to-order/ made-to-size products are non-returnable and non-refundable, however, they can be resized at an additional cost. In this case, items must be returned in perfect condition as when they were received (along with proof of posting). Can I include a gift message with my order? Yes we can include a branded postcard with a handwritten message. Please contact us at claire@clairegraingerjewellery.com with the message you wish to include in advance of checkout. Do you offer gift wrapping? All items are dispatched to you in our branded velvet pouches, with the items carefully wrapped in layers of tissue paper. We can offer additional bespoke gift wrapping if required, please contact us for this special request. How are prices displayed on gift receipts? We will include a purchase receipt in your delivery however if you wish for us to remove the pricing for a gift recipient please let us know in advance of check out. How can I contact customer service? There are lots of ways you can contact us on our Contact Page. We have a form, you can email us at claire@clairegraingerjewellery.com or call or message us if your query is more urgent on 07710 116672. We aim to respond to all queries within 24 hours. What is your response time for customer enquiries? We aim to respond withing 24 hours. We will let you know if we are away for extended periods of time . Are there dedicated customer support hours? We are a small business, very small in fact as it's just me Claire Grainger. My work hours vary, and when I am working on designs I am not answering customer queries as I like to dedicate my design time. I will however aim to respond to your queries withing 24 hours but there may be extended periods when I am on holiday and can not respond. However, I will put a banner on my website homepage to notify you of this. Is my personal information secure? Yes, we will protect your personal information and keep it secure as per the terms of our Privacy Policy found here on our website. What measures do you take to protect customer data? We take great care of your personal data, please refer to our Privacy Policy and Cookies Policy for more information. Do you store credit card information? All payments are made using the PayPal platform, we will not have visibility of your bank, debit or card payment details. If in the unlikely event that a refund is required, you will be asked to provide your payment details so we can process the refund, if you do not wish to be refunded through PayPal. 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